Privacy Policy

Who we are and how to contact us

Movely LLC (“Movely”, “we”, “us”, or “our”) is a company incorporated in the State of New York, USA. Our registered address is 447 Broadway, 2nd Floor, New York, NY 10013.

Movely operates the website wemovely.com and provides long-term apartment search, tenant application support, contract review, and relocation assistance services. We also operate connected products including MoveIn Pass (moveinpass.wemovely.com) and Rentproof.ai.

Movely LLC is the data controller for all personal data collected through our website and services. This means we determine the purposes and means of processing your personal data.

Data Protection contact

For any questions, requests, or concerns about how we handle your personal data, please contact us at:

• Email: [email protected]
• Response time: We aim to respond to all privacy enquiries within 30 days.

What personal data we collect

We collect different types of personal data depending on how you interact with us:

Identity and contact data

• First and last name
• Email address
• Phone number (including WhatsApp)
• Current home address
• Company name and job title (for B2B clients)

Housing preference and financial data

• Desired city, country, and neighbourhood
• Rental budget and budget flexibility
• Move-in date and rental duration
• Apartment size, bedroom count, and specific requirements
• Employment status and income level (for tenant application support)
• Employer or company name
• Whether you have a local bank account or employer
• Residency and visa status

Technical and usage data

• IP address and approximate location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Device type (desktop, mobile, tablet)

Communications data

• Email correspondence with our team
• WhatsApp and Telegram messages
• Notes from phone calls or video consultations
• Feedback and reviews you submit

Transaction data

• Services purchased and package type
• Payment confirmation (we do not store full card details — payments processed by Stripe)
• Invoices and receipts

How we collect your data

Data you provide directly

We collect data you give us when you:

• Complete the “Start your search” brief on our website
• Submit a contact, B2B, landlord listing, or affiliate application form
• Subscribe to our newsletter
• Book a call via our calendar link
• Email, WhatsApp, or Telegram us directly
• Purchase a service package

Data collected automatically

When you visit wemovely.com, our servers and third-party analytics tools automatically collect technical data about your visit. This is used to improve the website and understand how people find and use our service.

Data from third parties

We may receive data about you from:

• Referral partners who refer you to us through our affiliate programme
• Landlords who provide information about properties you have viewed
• Your employer if they have engaged Movely for Business on your behalf
• Publicly available sources such as professional networking sites

Why we process your data (legal bases)

We process your personal data only where we have a lawful basis to do so. Our legal bases are:

How we use your data

Service delivery

• Searching for apartments matching your requirements
• Contacting landlords on your behalf (in the local language)
• Preparing your tenant application dossier
• Reviewing rental contracts and flagging issues
• Coordinating viewings and check-in appointments
• Providing post-move support

Business operations

• Processing payments and issuing invoices
• Communicating about your active case
• Maintaining records required by law
• Resolving disputes and handling complaints

Marketing (with your consent)

• Sending our weekly relocation guide newsletter
• Informing you of new services or features
• Sharing relevant city guides and legal tips

Platform improvement

• Analysing website usage patterns to improve navigation
• Understanding which cities and services are most in demand
• Testing new features

Who we share your data with

We do not sell your personal data. We share it only where necessary and with appropriate safeguards:

Landlords and property managers

To present you as a prospective tenant, we share your name, employment information, income evidence, and references with landlords and their agents. We share only what is needed and only with your knowledge.

Service providers (data processors)

All our service providers are contractually required to protect your data and process it only as instructed.

Affiliate partners

If you were referred to us by an affiliate partner, we may confirm to them that a referral converted to a paying client (without sharing your personal details).

Corporate clients (B2B)

If your employer has engaged Movely for Business to relocate you, your employer may receive status updates about your housing search progress.

Legal and regulatory requirements

We may disclose your data if required by law, court order, or to protect the rights, property, or safety of Movely, our clients, or the public.

International data transfers

Movely operates globally and your data may be transferred to and processed in countries outside your own, including the United States and countries in the European Economic Area (EEA).

When we transfer data from the EEA to countries without an adequacy decision, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Binding corporate rules for intra-group transfers

You may request a copy of the transfer safeguards we have in place by contacting [email protected].

How long we keep your data

When data is no longer needed, we securely delete or anonymise it.

Your rights

Depending on your location, you have the following rights regarding your personal data:

Rights for all users

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct inaccurate or incomplete data.
• Right to deletion: Request that we delete your personal data (“right to be forgotten”), subject to legal retention requirements.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Additional rights under GDPR (EU residents)

• Right to restrict processing: Ask us to pause processing of your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to lodge a complaint: You may complain to your national data protection authority. In the EU, this is your country’s supervisory authority (e.g. AEPD in Spain, ICO in the UK, CNIL in France).

Rights under California law (CCPA)

• Right to know what personal information is collected, used, shared, or sold
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Cookies and tracking

We use cookies and similar tracking technologies on wemovely.com. For full details, please see our Cookie Policy.

In summary, we use:

• Essential cookies: Necessary for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour (Google Analytics). Disabled unless you consent.
• Third-party chat: Tidio live chat is loaded only after you accept cookies, as it sets its own tracking.

You can manage your cookie preferences at any time using the cookie banner or by visiting our Cookie Settings page.

Children’s privacy

Our services are directed to adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will delete that information promptly.

Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all data transmitted to and from our website
• Access controls limiting data access to authorised personnel only
• Regular security reviews of our systems and processes
• Secure data storage with reputable cloud providers
• Staff training on data protection and information security

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay as required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify active clients by email where the changes significantly affect how we use their data
• Display a prominent notice on our website for a period after the update

We encourage you to review this policy periodically. Your continued use of our services after a change constitutes acceptance of the updated policy.