Privacy policy

Movely LLC ("Movely", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wemovely.com (the "Site"), use our services, interact with our platform for long-term rentals, moving coordination, home services, landlord/tenant tools, or otherwise engage with us (collectively, the "Services").

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

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Information You Provide Directly

• Identity and contact data: name, email address, phone number, mailing address
• Account and profile data: username, password, profile photo, preferences (e.g., preferred neighborhoods, budget, pet policy)
• Transaction and service data: rental search criteria, move details, messages/chat with landlords/tenants/movers, booking requests, documents uploaded (e.g., ID, proof of income, lease drafts)
• Payment data (if applicable): billing address, payment card details (processed via third-party providers)
• Communications: inquiries, support tickets, reviews, feedback

Information Collected Automatically

• Device and usage data: IP address, browser type, device type, operating system, unique device identifiers, mobile network information
• Usage and analytics data: pages viewed, time spent, referral sources, search queries, interactions with listings/services
• Location data: general location (from IP), precise geolocation (with consent, e.g., for neighborhood recommendations)
• Cookies and similar technologies: see our Cookie Policy section below

Information from Third Parties

• From landlords, tenants, service providers, or partners (e.g., verification data, reviews)
• From analytics providers, advertising partners, social media (if you connect accounts)
• Publicly available sources (for fraud prevention or listing verification)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Services (e.g., matching renters with properties, facilitating communications, offering AI-powered recommendations)
• To process transactions, bookings, and payments
• To communicate with you (e.g., confirmations, updates, support responses, marketing with consent where required)
• To personalize your experience (e.g., tailored search results, neighborhood insights)
• For verification, fraud prevention, and security
• To comply with legal obligations, respond to legal requests, enforce agreements
• For analytics, research, and service development (often in aggregated/de-identified form)
• For marketing and promotional purposes (you may opt out)

3. How We Share Your Information

We do not sell your Personal Information. We may share information in these circumstances:

• With service providers and partners (e.g., hosting, analytics, payment processors, cloud storage, email services, moving companies, background check providers — only as needed and under confidentiality obligations)
• With landlords, tenants, movers, or other users as reasonably necessary to provide the Services (e.g., sharing contact info for viewing coordination)
• In connection with business transfers (merger, acquisition, bankruptcy)
• To comply with law, protect rights/safety, or respond to subpoenas/court orders
• With your consent or at your direction

4. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to collect usage data and improve the Services.

• Essential cookies: necessary for site functionality
• Analytics cookies: track usage patterns (e.g., Google Analytics)
• Advertising cookies: deliver relevant ads (may be used for retargeting)
• Preference cookies: remember your settings

You can manage cookies via browser settings. Note that disabling cookies may limit functionality. For more details, see our Cookie Notice [link if separate].

5. Your Privacy Rights

Depending on your location, you may have rights regarding your Personal Information:

• Access, correction, deletion
• Opt-out of certain processing (e.g., marketing)
• California residents (CCPA/CPRA): right to know, delete, opt-out of sale/sharing, limit use of sensitive information, non-discrimination
• Other U.S. state rights (e.g., Colorado, Virginia, Connecticut) as applicable

To exercise rights, contact us at hello@wemovely.com. We may verify your identity before responding. We respond within the timeframes required by law.

6. Data Retention

We retain Personal Information as long as necessary for the purposes outlined in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Data may be retained longer if required by law.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Movely is based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries. We take steps to ensure appropriate safeguards for such transfers.

9. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we learn we have collected such data, we will delete it.

10. Changes to This Privacy Policy

We may update this Policy from time to time. The "Last Updated" date indicates the most recent version. Continued use of the Services after changes constitutes acceptance of the updated Policy. Significant changes may be notified via email or prominent notice on the Site.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Movely LLC 418 Broadway, Suite 6094, Albany, NY 12207, United States

Email: hello@wemovely.com

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For California residents: You may also contact our designated CCPA agent at the above email.

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